Your privacy is our priority. This document transparently explains how 99laju collects, uses, stores, and protects your personal information every time you use our platform.
Last Updated: January 2026Our Privacy Commitment
At 99laju, we understand that your trust is not something to be taken lightly. When you register and play on our platform, you entrust us with valuable personal information. We take that responsibility seriously.
This Privacy Policy is designed to give you a clear and honest overview of our data management practices. We do not hide anything behind hard-to-understand legal language — instead, we strive to explain these matters in a way that every Malaysian player can easily understand, regardless of their technical background.
This Policy applies to all users of the 99laju platform, including the website, Android and iOS mobile apps, and all related services.
Note: By using the 99laju platform, you agree to the terms of this Privacy Policy. If you do not agree, we advise you to stop using our services and contact us to close your account.
99laju is an online casino and betting platform operating for players in Malaysia. As a responsible platform, we are subject to various data protection laws and regulations set by the relevant regulatory authorities.
This Privacy Policy explains:
We update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date of the most recent update is always shown at the top of this page.
We collect two main categories of information: information you provide directly to us, and information collected automatically when you use our platform.
A. Information You Provide Directly:
B. Information Collected Automatically:
| Data Category | Information Examples | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC/Passport | KYC & age verification |
| Contact | Email, phone number | Communication & account security |
| Finance | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security & fraud detection |
| Behaviour | Gaming records, wagering | Personalised experience & responsible gaming |
Every piece of data we collect has a clear and legitimate purpose. We do not collect information merely to hold it — every data point is used to provide you with a better, safer, and more personalised experience.
Marketing Communications: We only send you promotions and special offers if you have given your consent. You may unsubscribe at any time through your account settings or by contacting our support team.
The security of your information is more than a promise — it is the technical infrastructure we build and maintain every day. 99laju continuously invests in the latest security technologies and procedures to ensure your data remains protected at all times.
Your personal information is retained for as long as your account is active or as long as necessary to provide our services. Following account closure, certain data may need to be retained for a period prescribed by law or regulatory requirements before being securely deleted.
Server Location: Player data is stored in certified data centres that meet international security standards. All data storage facilities undergo regular security audits by independent third parties.
99laju does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Full stop. This is our core commitment to every player.
However, there are limited situations where we may need to share some of your information:
Our Guarantee: Every third party that receives your data is bound by contractually binding data processing agreements, obligating them to protect your information to the same standards we uphold.
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to enhance your experience on the 99laju platform.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features. More information on managing cookies is available in your account settings.
As a 99laju player, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of all personal information we hold about you.
Update or correct inaccurate or outdated information in your account.
Request deletion of your personal information, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Obtain your data in a machine-readable format for transfer to another platform.
Request restriction of the processing of your data while an issue is being investigated or resolved.
To exercise any of the above rights, please contact our customer support team via live chat or email. We will respond to valid requests within 30 business days. In complex cases, this period may be extended to 60 days with notice to you.
The 99laju platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from underage individuals.
If we discover that information has been collected from individuals below the required age limit, we will take immediate action to delete that information and close the account in question. If you believe a child has registered on our platform, please contact us immediately so we can act promptly.
Age Limit: We conduct age verification at the registration stage and during the KYC process. Accounts suspected of belonging to underage individuals will be suspended immediately while an investigation is carried out.
The 99laju platform may include integrations with third-party services such as game providers, payment providers, and analytics tools. Each of these providers has its own privacy policy governing how they handle data.
While we carefully select our business partners and require high security standards, we are not responsible for the privacy practices of third parties that are outside our direct control. We encourage you to read the privacy policies of relevant third-party providers where applicable.
All data shared with third parties is limited to only what is necessary to deliver the relevant service, and is subject to binding data protection agreements.
99laju reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt.
When we make significant changes, we will:
We encourage you to review this page periodically. Continued use of the 99laju platform after any amendments are published constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist.
We take every privacy complaint seriously and are committed to resolving them fairly and transparently. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection regulatory body in your region.
Response Time: We aim to respond to all privacy-related inquiries within 48 hours. Formal data rights requests, such as access or deletion, are resolved within 30 business days.
Six core data protection principles that make 99laju a platform you can fully trust.
256-bit SSL technology protects every byte of your data in transit between your device and our servers, ensuring no third party can intercept sensitive information.
Our identity verification process uses end-to-end encryption. Your documents are only accessed by authorised staff and deleted once verification is complete.
Your personal information is never sold, rented, or shared for third-party marketing purposes. This is not merely a promise — it is a core principle of how we operate.
Our automated security system monitors for suspicious activity 24 hours a day and responds immediately to potential threats to your account.
Through your account settings, you can manage your privacy preferences, control marketing communications, and submit data-related requests at any time.
Our infrastructure and security practices undergo independent audits on a regular basis to ensure we consistently meet or exceed the latest industry standards.
Now you know how we protect your privacy. Join millions of Malaysian players who trust 99laju for a safe, fair, and enjoyable online casino experience.